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Online Individual Customer Service Tutoring

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Newport Pagnell
Bachelors: BA (Hons) Acting - 2:1 (2015)
passion for teaching for over 9 years, starting at the Yvonne Arnaud Youth Theatre in Guildford, where I taught as an Assistant Leader. I went on to set up my own youth theatre in Dorking for fellow students at my school. After four years of training at two of London's top drama schools, I set up **Removed By Admin** a not-for-profit organisation with the aim of creating platform for young people to enjoy drama that...


Bachelors: Honours, Comp Sci & Electronics (1980)
training consultant for a national charity serving the care sector. In corporate life I mostly managed software engineering and customer service organisations. I know a lot about making change happen - designing strategy and managing its practical implementation. Also about building and maintaining effective organisations of happy people - that's meritocracies, people management, process engineering etc. Also managing large budgets, designing contracts and service level agreements. I am passionate about excellent customer service and well-practiced...


PGCE: PGCE in post 16 education (2005)
Studies Lecturer for over 10 years, before that I worked as a groups consultant arranging travel and events for corporate clients. I turned over more than 1 million pounds in my first year… Customer service, communication, marketing and accounting . I take a group or an individual, establish their objectives, creat a learning plan and materials to help them achieve said objectives. I then deliver the sessions and assess at the end if the objectives...
are current. Hands on experience in monitoring training costs to ensure prudent budgeting. In depth knowledge of assessing training needs and conducting surveys. Demonstrated ability to use development and training tools. Functional knowledge of PC based products Certified Leadership trainer (Hertfordshire) Self motivated and highly organised History of working with integrated teams High attention to detail Maintain company training programs Assist in developing training resource materials Develop and coordinate training sessions Assess and report training...


Professional: Post Graduate Diploma in Marketing (1995)
the Digital Marketing Institute, a lecturer with the Southern Regional College and a distance learning tutor with ICS Learn. My track record with assignment students is excellent. Here's what one of them said recently on my **Contact Detail Removed** page: " I've just got my Digital Planning Results and I got an A! I can't believe it but know I couldn't have done it without all your help. I've got the award for the CAM...
company(largest Microsoft Gold partners in Europe), and Business Management organisation.The success rate of all my trainees has been excellent, with most of them getting Distinctions in all their Business and IT modules and eventually landing a job or getting promoted to a higher position, as a result of the great results in the completed qualification. I currently live with my child and my husband, who is Mechanical engineer and works for a nation-wide organisation in...


Doctorate: PhD University Lecturer (1998)
owner, online marketing strategist and social media consultant. I can teach you how to create and implement a business plan and measure the results. But what you can also learn from me is how to sell a business, if this is your exit strategy: I made a profit by selling two of them. It is not only my extensive experience and knowledge that you will benefit from when you start working with me, but my...


PGCE: Cert in Education (2006)
training courses from basic to advanced level on Business Management, Marketing, Branding Customer Services, Microsoft Office, and ECDL, to local business to meet quality assurance training initiatives I have exceptional understanding of learning development coaching and training management holding qualifications to include a PGCE, QTS, NQT a Vocational Assessor A1 award and CTP IT-Professional trainer. I have been successful in a range of different roles that include an Educational Project Manager, Qualified Teacher, an E-learning...
Over 97% of my participants and their respective companies, claim that the effectiveness and measurable benefits they enjoy as a result of my training product and services, has surpassed their expectations. The skills I am teaching and consulting upon, include: Communication (listening and speaking Customer service Recruiting / hiring / retention Priorities' management Problem solving Coaching and mentoring Employee motivation Negotiations Stress management Strategic planning and goal setting Change management A small sample of companies...


Ladbroke Grove
Doctorate: PhD Marketing (2015)
and various marketing and business modules across three institutions of higher learning in the UK at both undergraduate and postgraduate levels. In addition, I have supervised and guided many students across the world on research methodology and in completing their dissertations, including undergraduate, masters and Doctoral candidates. Everybody needs a guide and I believe strongly you will succeed when we both work on your academic and industry projects. Get in touch and let us work...

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