Information About Tracey - Battersea trainer

Personal Description:

Client -focussed experienced IT trainer with 20+ years of experience, proficient in delivering beginner to advanced training in Microsoft Office products and bespoke ICT software. A highly personable trainer, whose passion and motivation comes from the love of teaching.
Achievements:
Responsible for the full training life cycle; including needs analysis, development, preparation, delivery, assessment / evaluation, and coordination of business software training and coaching. Currently responsible for teaching accredited OCN Essential Digital Skills qualification, and non-accredited training. This includes the development of manuals, teaching and learning materials within the Microsoft Office environment and other computer applications such as web design and digital imaging software for other trainers to deliver.

Training Experience:

Adult Learning Tutor November 2002 to Current London Borough of Camden

-Responsible for facilitating Digital Skills Courses in various learning centres across the London Borough of Camden.
-Responsible for the full training life cycle; including needs analysis, development, preparation, delivery, assessment / evaluation, and coordination of business software training and coaching.
-Responsible for the provision of ad hoc MS Office and basic PC literacy training.
-Provide assistance to all learners with IT & troubleshooting queries
-As a senior tutor, I provide IT support within various centres facilitating both Open Learning and structured sessions
-Assess individual learning abilities in order to provide more effective learning advice
-Enrol new students & assess abilities to plan progression & satisfy their targets
-Teach all aspects of digital skills including IT basics, hardware and software, Internet, and online communication such as social networking, video calling and email
-Provide tuition on MS PowerPoint, MS Excel, MS Word, & Web design using Wix / WordPress
-Create & develop learning & teaching resources, and assess students for OCR / ITQ Liaise with centre managers in order to maintain high standards & quality of tuition
-Adaptable IT training skills, on-site, one-to-one, and group training
-Strong analytical, technical, and troubleshooting & support experience with proven ability to assimilate information quickly –––––––––––Excellent presentation skills and use of the interactive white board
-Train and mentor trainee tutors.
-Work directly with management to provide excellent quality of courses & ran the "Digital Deal" project at different community centres targeting hard to reach learners to gain computer skills
-Delegate tasks for support staff and volunteers in the classroom
-Currently the administrator for LB Camden’s Adult Community Learning Virtual Learning Environment. Use VLE to facilitate online learning and delivery between student and tutor.

Training Approach:

Very approachable and willing to understand the issue at hand, and extremely patient to work with the learner at their own pace. A good listener that treats each learner as an individual in terms of catering to each tutee's individual learning needs, for example customising handouts and worksheets to cater for different types of learning styles. Opportunities are given for the learner to build on their skills with extra practise materials and resources in order to empower the learner. I am always updating my own skills so that the quality of tutoring remains at a high standard.