Information About Roston - Thornton Heath trainer

Personal Description:

I am an experienced IT professional with more than 10 years expertise in the IT service and support industry. I have a passion for providing high & consistent standards of service for IT users and am now looking to transition fully into the IT training arena, as I believe I can bring many years’ experience in high-level client liaison and customer service backed by strong IT skills and problem solving ability to the role. I have been involved in several training activities over the years and my customer base ranges from apprentices to experienced managers. My experience also covers different formats of delivery, from 1:1 sessions to classroom training.

I very much enjoy creating training materials and am adept at multiple applications with which to do so, particularly Microsoft Office suite and image editing software. I have honed my delivery of technical content over the years so that I am able to communicate ideas and concepts effectively to learners with different aptitudes and familiarity with the relevant material - I have attended courses to help me maximise my skills in this area. I also have experience reviewing and modifying work-flow processes as part of a change project or simply to ensure that my colleagues and I are wor in the most effective way. Since I have a strong background in IT Support, I am comfortable with ta on projects to train with applications or technology that I may not be familiar with - I enjoy learning about things and passing on what I have learned to others.

I have always enjoyed providing support to others and now I want to use my experience and passion to help develop the next generation of IT professionals so that they can have a solid grounding and understanding of the principles that will underpin their career. There is a saying that goes ‘there are no bad students, only bad teachers’ and I fully believe that good training will always provide an unshakable foundation to fall back on when acquired skills and knowledge may not be suitable for the task at hand.

Training Experience:

• Delivering training courses for colleagues & clients - topics covered include:
o MS Office 97-2010: Outlook, Word, PowerPoint, Excel
o General IT: E-mail best practices; Intranet and Internet; Remote Desktop and VPN; Blackberry; Windows Phone;
o Client liaison: Ticket management; soft skills inc **Contact Detail Removed**phone and customer service skills
• Creating learning materials for dissemination to various targets:
o Training guides for New Starters
o Staff Handbooks
o Asset management procedures
o FAQs and How-to guides
o Roll-out/transition guides

Training Approach:

I encourage learners to try things out and learn the fundamentals that underpin the theories.