Frequently Asked Questions

General

  1. What makes First Tutors unique?
  2. What is the difference between First Tutors and going to a tutoring agency?
  3. Does First Tutors offer support?
  4. Why should I use First Tutors rather than a recommendation from a friend?
  5. I need a tutor for a subject not listed here, can you help?
  6. How do I give feedback?
  7. Who uses First Tutors?

For Tutees

  1. At what point do I have to pay?
  2. How do I choose a tutor?
  3. Do you DBS check tutors?
  4. How do I contact the tutors?
  5. I have not heard from a tutor and wish to release their details.

For Tutors

  1. How much does it cost to advertise with First Tutors?
  2. How will I hear from prospective tutees?
  3. How do I commence tutoring?
  4. How do I change my profile?
  5. I understand tutees can create feedback about me, how does this work?
  6. What if the tutee changes their mind and no longer requires tuition?
  7. Do I need a DBS check to be a tutor?
  8. What qualifications do I need to be a tutor?
  9. Do you employ tutors?
  10. I'm an international student, can I be a tutor?

General

  1. What makes First Tutors unique?

    First Tutors is the only company in the UK which enables tutors to promote themselves through profiles for free. First Tutors is unique for tutees and parents in giving them greater choice and making them aware of the costs of private tuition and their chosen tutor's qualifications upfront.

  2. What is the difference between First Tutors and going to a tutoring agency?

    Firstly, First Tutors is open 24 hrs a day, 7 days a week: you can always go online and request a tutor. For this reason First Tutors is a very fast way of finding and selecting a tutor. Rather than talking to a middle man and waiting to hear which tutors are available, our system enables you to contact the tutors direct and ask them your questions. First Tutors is also very competitively priced: the average agency charges £10.00 on top of every hour of tuition, whereas we only charge a tutee £4.99-19.99* once for the release of their chosen tutor's details.

  3. Does First Tutors offer support?

    For tutors or parents/tutees experiencing technical difficulties, contact us via our online support form and we will help you with any difficulty.

    For parents seeking advice on choosing a tutor, read Which Tutor? or for commencing lessons please see Your First Lesson.

  4. Why should I use First Tutors rather than a recommendation from a friend?

    First Tutors provides a built-in review facility - we invite feedback from tutees and parents about how their tutoring sessions have gone. For parents and tutees, this provides objective advice, whilst also giving the best tutors a platform upon which to shine.

  5. I need a tutor for a subject not listed here, can you help?

    Contact us and we'll make every effort to help you.

  6. How do I give feedback?

    We much appreciate feedback and where appropriate usually act on it very swiftly - use our feedback form to tell us what you think.

  7. Who uses First Tutors?
    • Parents with children from both the independent and state sector. We enjoy a lot of repeat custom once we've been tried and tested.
    • Adult learners looking to refresh a skill/subject area or learn a new language.
    • Businesses looking for quality tuition in IT and Languages at very competitive prices and with the flexibilty to arrange tuition in/out of office hours and on site.

For Tutees

  1. At what point do I have to pay?

    It is free to search, browse and contact tutors. Only when your tutor has accepted your offer of tuition (and you have indicated you are ready to proceed) do we charge a one-off £4.99-19.99* introduction fee. You must pay your tutor their hourly rate directly.

  2. How do I choose a tutor?

    Please see our article, Which Tutor? for guidance.

  3. Do you DBS check tutors? (formerly CRB checks)

    Legally, we cannot, given that private tuition is not counted as a 'regulated activity' under government legislation. However we do conduct identity checks on our tutors and ask them to submit at least two references. Some of our tutors do possess DBS checks because they are also employed as school teachers but we cannot vouch for these checks. We recommend that tutees request to see any photo IDs at the beginning of the first lesson.

  4. How do I contact the tutors?

    Contact a prospective tutor free of charge by becoming a member. Once your tutor has received and accepted your request we will release their contact details at your request, conditional upon you paying a one-off £4.99-19.99* fee. We also e-mail the tutor your details simultaneously so you can both contact one another.

  5. I have not heard from a tutor and wish to release their details.

    It may be your tutor is temporarily unavailable. We contact all tutors as soon as you make your enquiry but cannot force them to respond. We would always recommend contacting more than one tutor. Please note that we do deactivate the profiles of tutors who remain unresponsive and will help you find another.

For Tutors

  1. How much does it cost to advertise with First Tutors?

    It is free to advertise your services as a tutor with First Tutors.

  2. How will I hear from prospective tutees?

    We will e-mail you when a prospective tutee requests to hear from you and invite you to log in to your member area and respond to the request as soon as possible. Please note that tutors who do not respond to tutees (neither accept or decline) will have their profiles suspended so other tutors can benefit from the opportunities.

  3. How do I commence tutoring?

    Once the tutee has accepted your offer of tuition we will send you their contact details so you can call and arrange a first lesson. We would recommend acting on this quickly. We also send them your contact details, so they can contact you.

  4. How do I change my profile?

    Once you have registered you can log in at anytime to alter your profile or fees through your members area.

  5. I understand tutees can create feedback about me, how does this work?

    After one month we invite tutees to create a brief comment about their tutor. This is because the tuition industry works on referrals: the more good feedback you receive as a tutor, the more enquiries you are likely to attract. You can also reply to any feedback given.

  6. What if the tutee changes their mind and no longer requires tuition?

    Most tutees put a lot of thought into choosing their tutor so are unlikely to cancel before tuition commences. The usual reason for changing their mind is that the tutor has left a long period of time between receiving the tutee's contact details and initiating tuition. In other cases the tutee may have since chosen another tutor. The final decision is at their discretion.

  7. Do I need a DBS check to be a tutor? (formerly CRB checks)

    No. In fact, private tutors do not qualify to receive one because private tutoring is not counted as 'regulated activity' under government legislation. Some tutors do have one, however, in their capacity as school teachers. In the event that you do accept a lesson request from a parent / guardian on behalf of a student who is under 18, their parent / guardian should be present and it would be useful to bring along your references for parents to see, as well as any DBS check you happen to have.

  8. What qualifications do I need to be a tutor?

    Our site attracts a very broad range of tutees - as such, their requirements vary widely and we do not place limitations on tutors by qualification - rather we let the tutee pick the tutor they feel is most appropriate for their needs.

  9. Do you employ tutors?

    No, all tutors work on a self-employed basis.

  10. I'm an international student, can I be a tutor?

    Whilst we don't object, we would recommend checking the terms of your visa to ensure you are allowed to work on a self-employed basis.

If you have any further questions not answered in our FAQs, or are unsure about anything, please ask us your question here.

* Our one-off fees are variable and linked to the tutor's price per hour to make our service as affordable as possible